Remote Call Center Assistant

Company: VirtualVocations
Location: Denver
Posted on: January 31, 2025

Job Description:

A company is looking for a Remote Call Center Case Assistant VA to join their legal team.

Key Responsibilities

Screen telephone calls before transferring to the assigned legal team
Monitor incoming calls and update the system accordingly
Follow up on missed calls and pending inquiries

Required Qualifications

Bilingual (English/Spanish) with full proficiency
1-2 years of customer service experience
Strong background in performance-based metrics
Experience with case management software is a major plus
Resourceful and motivated to solve issues as they arise

Keywords: VirtualVocations, Colorado Springs , Remote Call Center Assistant, Other , Denver, Colorado

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