IT Help Desk Specialist
Company: VirtualVocations
Location: Lakewood
Posted on: January 28, 2025
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Job Description:
A company is looking for an IT Help Desk Tier 2 specialist to
provide technical support to end users.
Key Responsibilities
Respond to technical support requests via phone, email, and
in-person
Identify, research, and resolve technical problems while
documenting issues for timely resolution
Provide hardware and software support for various devices and
assist in troubleshooting advanced technical issues
Required Qualifications
High School diploma or equivalent with 2 - 4 years of
experience
Additional training or education in a relevant area may be
preferred
Experience in customer support or call center support
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,
Visio, and Project)
Government experience is preferred
Keywords: VirtualVocations, Colorado Springs , IT Help Desk Specialist, Other , Lakewood, Colorado
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