Technical Help Desk Specialist

Company: VirtualVocations
Location: Denver
Posted on: September 19, 2024

Job Description:

A company is looking for a Technical Help Desk Specialist to handle customer escalations and resolve complex technical issues.

Key Responsibilities:

Manage and resolve customer escalations using ITIL-based processes
Provide remote system repair and basic user training for applications
Collaborate with Tier III teams to address emergent customer issues

Required Qualifications, Training, and Education:

Associate degree in Networking and Systems Administration or equivalent experience
3-5 years of help desk experience in a professional environment
Technical understanding of modems, routers, VoIP, DNS, VPN, TCP/IP, and DHCP
Experience with network monitoring platforms or custom tools
Willingness to work flexible schedules, including weekends

Keywords: VirtualVocations, Colorado Springs , Technical Help Desk Specialist, IT / Software / Systems , Denver, Colorado

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