Manager of Information Systems
Company: Childrens Museum of Denver Inc
Location: Denver
Posted on: September 18, 2024
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Job Description:
At the Children's Museum of Denver at Marsico Campus, we believe
in kid-powered learning. We work hard every day to create
extraordinary experiences that champion the wonder and joy of
childhood. To accomplish this mission, we bring together a dynamic
team of talented individuals whose passions range from exhibit
design to the culinary arts, from developing engaging educational
programs to offering only the best in customer service. If you like
to work hard and play hard, we want to hear from you! We offer a
comprehensive benefits package, competitive wages and a supportive,
rewarding and FUN work environment.The Children's Museum has an
opening for a Manager of Information Systems to manage the Museum's
membership and donor database and point-of-sale software system,
supporting all system users in multiple Museum departments. This
position will also serve as the manager and main point of contact
for the Museum's contracted IT services provider.Job Specification:
Full-time Monday-FridayCompensation: $70,000- $72,300Benefit
information: A comprehensive benefits package including medical,
dental and vision coverage. Paid time-off for vacation, sick days
and four holidays. 401(k) Retirement Plan with eligibility to
contribute after a 3-month waiting period (must be 21 years of
age). Employee Assistance Program, flexible spending account and
short-term disability. Free parking, free family membership to the
Museum, and discounts in the Museum Gift Shop and
Caf--.Responsibilities and Essential FunctionsTo perform this job
successfully, an individual must be able to perform each
responsibility satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the responsibilities.Act as a super user of
Altru Database; analyze organizational database processes and
procedures and prepare recommendations for improvements in
efficiency and effectiveness, ensuring business needs have been
paired with an effective solution.Act as a support and resource to
Museum staff regarding Altru software components, provide training
where needed, and act as the first line of customer service before
requests are escalated to Blackbaud Customer Support. Actively
works to troubleshoot and collaborate with others to drive work to
completion.Prepare/build queries, exports, reports, and dashboards
as requested in a broad range of formats. Lead the Museum's
reporting for attendance, zip codes, and membership sales. Compile
attendance reports for the Museum's annual audit for the Scientific
and Cultural Facilities District (SCFD) and support the audit
review process.Utilize PowerBi to improve the Museum's
understanding of business operations including daily reports for
sales, attendance, and gross margin by revenue channel.Serve as
primary point of contact between the Museum and Altru/Blackbaud.
Clearly communicates statuses and issues to Museum Leadership;
including planned maintenance, system upgrades, and relevant
Blackbaud 'road map' updates.Provide consistent oversight of data
quality and structure within the Altru database and monitor and
communicate with users to ensure accuracy.Manage database hygiene,
enrichment, segmentation, targeting, and troubleshooting within
Altru and other related technology solutions. (Includes data
integration with 3rd party systems and programs).Participate as
active member in the Altru online community and act as lead for
Museum to provide feedback to Blackbaud on issues and/or system
upgrade requests.Manage the maintenance and security permissions of
users in the Blackbaud system.Support Museum employees with basic
IT troubleshooting of hardware and software. Coordinate with the
Museum's outsourced IT partner for advanced troubleshooting.Ability
to work evenings and weekends occasionally.Other duties and special
projects as assigned.Work EnvironmentThis position operates in busy
indoor environment where variable temperatures, crowds and moderate
to very noisy sound levels are common. This position interacts with
adults and children frequently, and routinely uses standard office
equipment such as computers, phones and photocopiers, as well as
common cleaning supplies.Physical DemandsThe physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.Ability to
load, unload and set up materials and equipment (up to 25 lbs)Must
be able to remain in a stationary position for extended periods of
time indoors and outdoors (up to 6 hours)Other physical
requirements of the position may include but are not limited to
moving, traversing, positioning self to bend, stoop, or crouch,
reaching, or remaining in a stationary positionOperate a computer
and other office equipmentFrequently communicate with staff with
daily inquiries and exchange accurate information in these
situationsApplication Process: Please submit a cover letter and
resume by 5:00PM on September 30, 2024.The Children's Museum of
Denver at Marsico Campus is an equal opportunity employer. The
Museum is dedicated to the goal of building a culturally diverse
staff committed to serving the needs of all our visitors and we
encourage applications from individuals of all backgrounds.The
Children's Museum of Denver at Marsico Campus is dedicated to the
principles of equal employment opportunity. We prohibit unlawful
discrimination against applicants or employees on the basis of
race, religion, creed, color, national origin, ancestry, sex,
sexual orientation, gender identity, age 40 and over, disability,
veteran status, military status, genetic information, marital
status or any other status protected by applicable state or local
law. Consistent with the Americans with Disabilities Act (ADA), it
is the policy of The Museum to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability, unless such accommodation would cause an undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment, including the
application process. If reasonable accommodation is needed, please
contact Andrew Pasini (AndrewP@cmdenver.org) or Yasmin Diaz Mendias
(YasminD@cmdenver.org) with Human Resources,
303-561-0138.Candidates should be detail oriented and effective at
problem solving and collaborationKnowledge of cloud-based data
systems and functionality with an understanding of organizational
hardware and software needs and requirementsFluent in Microsoft
Office Suite and advanced skills in MS ExcelAdvanced knowledge of
Blackbaud/Altru preferredAbility to work collaboratively and
patiently with end users to understand their needs and
requestsExcellent organizational skills, analytical skills and
attention to detailStrong verbal and written communication
skillsCompensation details: 70000-72300 Yearly
SalaryPI65c393fd9ebe-25660-35583129
Keywords: Childrens Museum of Denver Inc, Colorado Springs , Manager of Information Systems, IT / Software / Systems , Denver, Colorado
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