Sales Keyholder, PT
Company: Under Armour
Location: Westminster
Posted on: November 19, 2024
Job Description:
Values & Innovation
At Under Armour, we are committed to empowering those who strive
for more, and the company's values - Act Sustainably, Celebrate the
Wins, Fight on Together, Love Athletes and Stand for Equality -
serve as both a roadmap for our teams and the qualities expected of
every teammate.
-
Our Values define and unite us, the beliefs that are the red thread
that connects everyone at Under Armour. Our values are rallying
cries, reminding us why we're here, and fueling everything we
do.
-
Our pursuit of better begins with innovation and with our team's
mission of being the best. With us, you get the freedom to go
further - no matter your role. That means developing, delivering,
and selling the state-of-the-art products and digital tools that
make top performers even better.
Job Highlights
-
-$17.25 -- $21.56 -per hour!
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Our Sales Keyholder backs up the store leadership team by
overseeing sales and customer service, coaching teammates, and
calling the plays for the daily operations of the store when
necessary. This position is a great first-time leadership role for
the right candidate.
We count on our Sales Keyholders to:
- Ensure we always provide great customer service
- Lead a selling culture and enhance the customer
experience
- Recognize and reward performance
- Coach, train, and support teammates
- Manage loss prevention, safety, and audit expectations and
results
- Ensure the store is neat, clean, and well-stocked
- Open and close the store when necessary
To be considered for this role, you must meet these minimum
requirements: -
- At least 18 years old -
- High school degree or equivalent
- 1+ year of retail/customer service experience -
- Available to work a flexible schedule - including evenings,
weekends, and holidays
- Comfortable with technology (such as hand-held and mobile
devices)
- Strong communication skills
- Can stand, walk, bend and lift cartons weighing up to 25 lbs.
during each work shift with or without an accommodation
You'll be considered a top candidate if you have:
- Previous experience in a leadership position
- Previous experience in a retail setting -
-
Perks & benefits our Part-Time Sales Keyholders receive:
- Generous employee discount (50% off full-price items and 30%
off sale items)
- Monthly bonus incentive pay eligibility
- Ability to participate in special contests with opportunity to
win merchandise and other exclusive prizes -
- Work-Life Assistance Program to support health, personal,
family or work-related challenges -
- High-energy environment, working alongside people who
appreciate the power of a team
- Opportunities for professional development and advancement
-
Purpose of Role
The Keyholder, Sales contributes to the achievement of the store's
profitability and Key Performance Indicators by effectively
performing the responsibilities of a leader on duty, providing
customer service aligning with Under Armour's core values while
working as part of store leadership to accomplish operational
excellence. The Retail Store Keyholder serves as a coach and mentor
to other teammates within sales/stock. This role also serves as the
go-to leader in the absence of the Assistant Store Manager role and
is responsible for opening and closing stores.
Your Impact
Sales & Omni
- As part of the store leadership team, supports in driving sales
and retail/omni KPI target achievement
- Act as the leader on duty and consistently models the brand's
Athlete service standards and selling behaviors
- Provides in-depth information related to wide portfolio of
technical products
- Seeks and offers solutions to athletes based on their
requests.
-
Brand image & Customer Experience
- As part of the store leadership team, supports in training
teammates to provide a service/selling culture unique to Under
Armour.
- Uses advanced functional expertise to drive sales and Athlete
loyalty.
- Shares, guides and trains basic core and seasonal product
knowledge to junior teammates.
-
Retail Operations
- Responsible for keeping the store key, opening and closing
store according to Standard Operating procedures
- Train and lead teammates in the execution of daily operations
aligning with UA process and policies
- Partner with rest of store leadership in maintaining standards
covering merchandise and floor sets
- Evaluate store sales and payroll goals using payroll reports
and tools; make scheduling adjustments to meet business needs.
Builds Athlete loyalty through in-store experience, using various
available applications
- Ensure store audit compliance and shrink results meet company
loss prevention standards
- Adhere to Loss Prevention policies and advise rest of store
leadership of unusual internal or external activity.
- Assume Keyholder, Stock responsibilities as necessary.
- Maintain and support store safety standards and communicate
teammate accidents/injuries/concerns to rest of store leadership
immediately.
-
Leadership & Team Collaboration
- Communicate clear priorities, sales and KPI targets to sales
teammates to achieve the targeted levels.
- Support UA strategies to drive sales and operations; observe
sales trend and advise rest of store leadership of
opportunities.
- Support the Store Manager and Assistant Store Manager, Retail
Operations Team, and local HR during onboarding and continuous
training.
Qualifications
- Advanced numeracy, literacy, and advanced communication
skills
- Fluent in local language and basic verbal English
skills
- Basic people management skills
- Proficient in use of computers and other technology
- Effectively communicate with athletes, teammates, and
leadership
- Adjusts to new ideas/methods of working
- Knowledgeable of store operations, visual merchandising, stock
room, risk management & safety
- Knowledge and understanding of employment laws including
compliance with federal, state, and local requirements
- Moderate knowledge of industry/retail operations and applying
this knowledge to create solutions
- Advanced selling experience and comprehensive industry
understanding
- May anticipate and prevent problems and roadblocks before they
occur
Requirements
- One year experience in a sports/apparel & footwear retail
environment
- Exposure to Keyholder experiences
- High School education or equivalent
- Availability to work a flexible schedule, including holidays,
nights, and weekends
Physical Requirements
- Ability to handle or relocate products up to 25
lbs/12kgs
- Able to stand and move about for extended periods of time with
short breaks to handle products
- Ability to freely access all areas of the store; including the
selling floor, stock and register area
- Reasonable accommodations may be made to assist in performing
the essential responsibilities
Our Commitment to Diversity
At Under Armour, we are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all applicants and teammates without regard to race, color,
religion or belief, sex, pregnancy (including childbirth, lactation
and related medical conditions), national origin, age, physical and
mental disability, marital status, sexual orientation, gender
identity, gender expression, genetic information (including
characteristics and testing), military and veteran status, family
or paternal status and any other characteristic protected by
applicable law. Under Armour believes that diversity and inclusion
among our teammates is critical to our success as a global company,
and we seek to recruit, develop and retain the most talented people
from a diverse candidate pool. Accommodation is available for
applicants with disabilities upon request.
Keywords: Under Armour, Colorado Springs , Sales Keyholder, PT, Hospitality & Tourism , Westminster, Colorado
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