CUSTOMER SUCCESS MANAGER, DECARBONIZATION

Company: LMC
Location: Denver
Posted on: October 10, 2024

Job Description:

LMC has partnered with a pioneering building analytics software company, which is looking for a Customer Success Manager to join their team and revolutionise the customer experience within the building analytics sector.
Your Role:

• Client Success Advocate: Lead the charge in delivering exceptional experiences for their clients, guiding them seamlessly from the initial pilot phase to widespread platform implementation.
• Platform Expertise: Champion the software, ensuring clients grasp its value and leverage its functionalities effectively.
• Expansion Enabler: Execute the pilot-to-portfolio (P2P) process on new sites to foster growth and engagement.
• Driving Adoption: Engage clients continuously, driving adoption and ensuring a strong ongoing relationship from onboarding through to renewal.
• Account Ownership: Manage customer accounts to cultivate loyalty, growth, and satisfaction across various functions at each client site.
• Training Facilitator: Provide comprehensive and ongoing training to clients, ensuring they maximise platform utilisation.
• Voice of the Customer: Empathise with clients, understanding their needs, motivations, and pain points to represent their voice effectively within the organization.
  What you'll bring to the role
  • Customer-Focused Experience: Demonstrated track record in customer-facing roles.
  • Technical Proficiency: Knowledge of building services systems, especially HVAC, is advantageous.
  • Tech-Savvy: Proficient in integrating and applying technological solutions for internal and external stakeholders.
  • Analytical Thinker: Strong critical thinking and problem-solving skills.
  • Meticulously Organised: Attention to detail is a key asset.
  • Superb Communicator: Excellent communication and listening skills.
  • Empathetic Approach: Deep empathy for clients and a genuine interest in their success.
  • Passion for Growth: Enthusiasm for continuous learning and improvement.
    If you're excited about leveraging your expertise to create unparalleled customer experiences within a dynamic and innovative environment, apply now or get in touch directly:
    ---- lewis@lewismartinc.com

Keywords: LMC, Colorado Springs , CUSTOMER SUCCESS MANAGER, DECARBONIZATION, Executive , Denver, Colorado